Multi-channel customer service inbox
WhatsApp, Instagram, email and Google Reviews go into one inbox. It classifies intent, answers FAQs, books appointments, flags complaints and thanks reviewers.
- Level Intermediate
- Setup1–3 hrs (estimated)
- Evidence Anecdotal
- CostNot stated in source
- No-codeNo
What this is
A real workflow someone ran with an AI agent. Copy the prompt into your agent, connect the listed tools, and it runs for you.
- Copy the prompt below.
- Paste it into your agent (we recommend Grok Bot) and connect the tools listed: whatever the prompt mentions.
- Run it once, check the result, then put it on a schedule if it repeats.
What you get
WhatsApp, Instagram, email and Google Reviews go into one inbox. It classifies intent, answers FAQs, books appointments, flags complaints and thanks reviewers.
The prompt
Original prompt, as posted by the author.
When receiving customer messages: 1. Identify channel (WhatsApp/Instagram/Email/Review) 2. Check if test mode is enabled 3. Classify intent: FAQ → respond from knowledge base; Appointment → check availability, confirm booking; Complaint → flag for human review, acknowledge; Review → thank and address concerns.
Recommended
Try it in Grok Bot
- Copy the prompt (button below).
- Open Grok Bot chat and paste it. Replace any [bracketed] placeholders.
- Connect the listed tools (as needed) as connectors when Grok Bot asks.
- If the task repeats, ask: “Make this a daily routine.”
Alternatives: the same prompt works in OpenClaw, Claude, ChatGPT Agent.
Set it up
Tools: — · Stack: OpenClaw
- Read the original source for full context.
- Connect the tools your agent needs.
- Paste the prompt and replace [bracketed] placeholders.
- Run once manually and check the output before scheduling it.
Generic suggested steps, not from the source.
Pitfalls & reliability
- Community recipe. agentusecases.ai has a similar WhatsApp entry.
Evidence
Community recipe. agentusecases.ai has a similar WhatsApp entry. Marketing check: PASS Duplicate check vs agentusecases.ai: POSSIBLE DUPE: answer-whatsapp-customer-questions-and-escalate-to-humans, run-business-whatsapp-customer-messages-with-an-agent
Source: Web · Verified by us: not yet · Report broken or outdated